Fertified Gold & Diamonds
 

EXCHANGES & RETURNS

Return & Exchange Policy

If for some reasons, you want to return or exchange your product bought from the company, such return or exchange is subject to the following terms and conditions. Please note, the following features are not available for customers outside UAE.

EXCHANGES & RETURNS

7 day Diamond jewellery & Certified diamond returns policy

  • All jewellery except certified diamonds supplied within 7 days from the date of delivery, no quibble, money back guarantee provided at full invoice value valued USD 300 or AED 1000 & above only & to a maximum value limit of AED 10,000/  USD 2,725, per transaction.
  • No refund after the 8th day from the date of delivery.
  • Diamond jewellery cannot be exchanged with gold jewellery
  • No refund for certified diamonds
  • No refund will be done for products returned without the original invoice, laboratory certificates, box & the free gift given along with the purchase
  • Products should be in good conditions for exchange or refund.
  • Free shipment for refund only within the United Arab Emirates.
  • In case the customer cannot produce the original certificate, the company will send the diamond jewelry to the Lab for recertification. The certification cost shall be borne by the customer. The charges for the same will be decided by the thejewellerystore management (usually around AED. 300 / USD 82, sometimes more). If you don't have the certificate, let us know that when you contact us so we can quote you the exact price for the replacement.
  • Once your returned item is received our Quality Assurance department will review the returned item.
  • Any items that show signs of wear or have been altered, resized (by a jeweller other than the company), or damaged cannot be accepted for 7 days refund policy.
  • The refund amount will be 100% of actual amount paid. In case, any Coupon, Discount or Promo Codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the Coupon, Discount or Promo Codes, as applicable.
  • This feature is not available for International Orders (Orders that will be shipped abroad from UAE)
  • In case of a refund on a purchase within 7 days of the delivery of the product, payment of the refund amount shall be made by way of an online bank transfer within 30 working days of receipt of product and upon successful clearance by the thejewellerystore quality assurance department.
  • If you have any questions about our return procedure, please contact us at customercare@thejewellerystore.com.

Customized or made to order jewellery (all categories)

  • Any jewellery which is designed, manufactured, sized, modified as per customer request are considered as made to order jewellery
  • The jewellery under this category cannot be exchanged or refunded at any given time

7 day Diamond jewellery & Certified diamond exchange policy

  • Return the product, to the company within 7 days from the date of delivery of the product, under the 7 days exchange policy and buy any new product of your choice.
  • The amount of the product being exchanged is only applicable for products having the invoice value higher than USD 300 or AED 1000  & to a maximum value limit of AED 10,000/  USD 2,725, per transaction.
  • No exchange for certified diamonds
  • No exchange for custom made to orders
  • No exchange will be done for products returned without the original invoice, laboratory certificates, box & the free gift given along with the purchase
  • In case the customer cannot produce the original certificate, the company will send the diamond jewelry to the Lab for recertification. The certification cost shall be borne by the customer. The charges for the same will be decided by the thejewellerystore management (usually around AED. 300 / USD 82, sometimes more). If you don't have the certificate, let us know that when you contact us so we can quote you the exact price for the replacement.
  • Products should be in good conditions for exchange.
  • Free shipment for exchange only within the United Arab Emirates.
  • Once your returned item is received our Quality Assurance department will review the returned item.
  • Any items that show signs of wear or have been altered, resized (by a jeweller other than the company), or damaged cannot be accepted for 7 days refund.
  • The exchange amount will be 100% of actual amount paid. In case, any Coupon, Discount or Promo Codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the Coupon, Discount or Promo Codes, as applicable.
  • In case the exchanged value is higher than the value of the old product, the customer will have to pay the difference between the new product chosen and the amount paid towards the old product.
  • This feature is not available for International Orders (Orders that will be shipped abroad from UAE)
  • If you have any questions about our exchange procedure, please contact us at customercare@thejewellerystore.com.

Gold jewellery exchange

  • Within 7 days from the date of delivery, at full invoice value valued USD 300 or AED 1000 & above only
  • Gold jewellery can be only exchanged with diamond jewellery at full invoice value within 7 days
  • No exchange or refund after 8th day from the date of delivery

How to Prepare A Return

To return a diamond jewellery item to thejewellerystore, please contact our Customer Service department at +971 55-177-9185 or +971 4 267 5353 by email at customercare@thejewellerystore.com. You will receive a Return Authorization Code as well as detailed instructions for returning your order within UAE. Please include SGL diamond grading report. Also we strongly recommend insuring your return shipment for its full shipment or purchase value.

After your return has been received by thejewellerystore

Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been altered, resized (by a jeweller other than thejewellerystore), or damaged in any way cannot be accepted for return. Returns with no thejewellerystore return code, and packages that are improperly packaged or uninsured will be refused receipt. Please allow an average of 5-6 business days for review. We will contact you should we have any questions.

General terms & conditions

  1. Refund of cash or exchange is subject to final discretion of Thejewellerystore’s management & may be altered at any time without prior notice.
  2. Cash refund may take min 30 working days from the time we received the jewellery as it will involve inspection by our quality assurance team & the gemmological labs
  3. Only one exchange or refund will be permitted
  4. The company reserves the right to change the terms and conditions listed above at any time.
  5. If you would like to return or exchange anything to us:
  6. Please contact our Customer Service via email customercare@thejewellerystore.com or call us at +971 55-177-9185 or +971 4 267 5353. Our helpful and experienced team will help you deal with your request promptly.

To Return the Item

If you are not 100% satisfied with your purchase, you can return it for free and get a full refund.

Just make sure to contact us within 3 days from the day your order is delivered. and ensure that the item is in its original packaging, unworn and in the same condition you recived it.

If the item you have received is damaged, defective or not as described on the website, you will recive a full refund along with any shipping fees incurred

  • 1. Call our customer support number +971 55-177-9185 or contact us within 3 days from the day your order is delivered.

  • 2. An email will be sent containing a pre-paid shipping label for you to print and attach to the package. A pick-up will be scheduled by one of our courier services.

  • 3. Pack the item in its original state and packaging. Donot remove any bar code or labels on the box. Hand over the package to the courier representative.

  • 4. Once recive your returned item, we will inspect it and process your refund